Privacy Policy

Last updated: 2025

Information Collection

We collect information necessary to provide watch repair and clock service in Poland. This includes your name, contact details, and watch specifications when you request our services. We gather information about the devices you bring for repair, including model, brand, and condition assessment. Your repair history helps us provide better service recommendations. We do not collect sensitive personal data unless explicitly required for warranty or insurance purposes. All information is collected through direct communication or our service intake forms.

Data Usage

Your information is used solely to process watch repairs, battery replacements, and clock service requests. We use your contact details to communicate repair status, estimates, and completion notifications. Service records help us maintain quality standards and improve our technical expertise. We analyze repair trends to better understand customer needs and stock appropriate replacement parts. Your data is never sold to third parties or used for marketing purposes without explicit consent. Information is retained only for the duration necessary to complete your service and maintain records for warranty purposes.

Your Rights

You have the right to access, review, and request correction of your personal data. You can request deletion of your information after service completion, subject to legal retention requirements. You may withdraw consent for data processing at any time by contacting us directly. We comply with Polish data protection regulations and GDPR requirements for processing personal information. You have the right to lodge complaints with the relevant data protection authority if you believe your rights have been violated. We respond to data access requests within thirty days of receipt.

Cookies and Tracking

Our website uses essential cookies to maintain functionality and provide reliable service. These cookies do not track personal behavior or enable advertising. We do not use analytics cookies that collect browsing data. Session cookies are temporary and deleted when you close your browser. We do not employ third-party tracking tools or retargeting technologies. Cookies stored on your device are minimal and serve only operational purposes. You can disable cookies in your browser settings, though this may affect website functionality. We provide full transparency about any cookies used on our service pages.

Contact Information

For privacy inquiries, data access requests, or concerns about how we handle your information, please contact us directly. You can reach our watch repair service through our main contact channels during business hours. We maintain a dedicated response process for all privacy-related questions. Our team reviews privacy requests promptly and provides detailed responses. We welcome feedback about our privacy practices and continuously improve our data handling procedures. Contact details are available on our main website pages.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant updates will be communicated to existing customers through their preferred contact method. The “Last updated” date indicates when this policy was most recently modified. We encourage you to review this policy regularly to stay informed about our data practices. Continued use of our services after policy updates constitutes acceptance of the revised terms. We maintain archives of previous policy versions available upon request for your records.